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Support at Milescraft.

Returns

You may return any unused Milescraft product that does not meet your expectations within 90 days of delivery for a full refund. If your return is a result of our error, we will pay for your return shipping. You should expect to receive your refund within four weeks of giving your package to the return shipper; however, you will receive a refund sooner in many cases. This time period includes the transit time for us to receive your return from the shipper (5-10 business days), the time it takes us to inspect and process your return once we receive it (3-5 business days), and the time it takes your bank to process our refund request (5-10 business days). We’ll notify you via email of your refund once we’ve received and processed the returned item.

Please contact Milescraft Customer Service at info@milescraft.com or 224-227-6930 (Monday–Friday, 8 am – 3 pm CST) for assistance with your product return.

Purchasing & Shipping

Order Processing
Milescraft Inc. processes orders within two business days of receipt. Your order will be shipped once it has been processed. If you have questions about your order, please use the order status form.

Credit Cards / Payment Methods
Milescraft Inc. accepts Visa, MasterCard, American Express, and Discover credit cards. You will be required to provide your name, billing and shipping address, credit card number, expiration date, and the CVV number on the back of your card. For Amex holders, the CVV number appears on the front of the card.

Please contact Customer Service at 224-227-6930 (Monday – Friday 8:00 a.m. – 3:00 p.m. CST) for assistance placing an order using a check as your payment method.

P.O. Box Addresses
Milescraft Inc. can ship to Post Office Boxes, please select United States Postal Service as your shipping method for such deliveries.
*FedEx cannot deliver to Post Office Boxes.

International Shipping – Customs, Duties & Taxes
The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties, and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties, and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; Milescraft Inc. has no control over these charges, nor can Milescraft predict what they may be.

Customs policies vary between countries; please contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Shipping Claims
Milescraft promises to find solutions to any damage that arises during shipping, including part replacement of damaged items. Milescraft will request an image of the damaged package so that the claim can be finalized.

Missing Items
If an item is missing from the order you receive, please call Milescraft Customer Service at 224-227-6930 (Monday – Friday 8:00 a.m. – 3:00 p.m. CST) within 14 days to inform us of the missing item(s). If you have purchased your product from an unauthorized seller, such as eBay, Milescraft is not obligated to replace missing items.

International Support

At Milescraft, customer satisfaction always comes first. We believe that customer relationships extend far beyond the original sale and we strive to ensure that every Milescraft product meets our strict quality standards. If you are having a difficult time using a product, have a general question, or need parts, please contact us – Milescraft Customer Service is here to help! Also, be sure to check out the FAQs section of our website for answers to some of the most commonly asked questions. If you have any other questions or comments, we’d love to hear from you.

If you are looking for a retailer outside of the United States/Canada or have questions regarding our products please fill out the form below. All email inquiries will be answered within 24 to 48 hours, during normal business hours, Monday through Friday.

Address: 1331 Davis Rd., Elgin, IL 60123
Contact Info: info@Milescraft.com, Phone (224) 227-6930, Fax (224) 227-6931
Summer Office Hours: Monday – Friday, 8 am to 3 pm CST